Privacy Policy
Arclane System ("Arclane", "we", "us") provides an AI-assisted front desk for HVAC and home-service businesses: answering calls, texting back missed calls, and booking appointments. This policy explains what information we collect, how we use it, and the choices you have. It covers arclanesystem.com, our demo and sales line at (507) 448-4912, and the text messages we send.
Information we collect
- Information you give us: your name, business name, role, city, number of technicians, phone number, email address and preferred meeting times, when you call us, book a consultation or email us.
- Phone calls: calls to our lines are answered by an AI assistant. Calls are recorded and transcribed, and details you share on the call (such as a request to book a consultation) are saved from the transcript.
- Text messages: your phone number, the messages you send us and the messages we send you, and whether you have opted in or out.
- Website: our website does not use advertising or tracking cookies. Our hosting provider may keep standard technical logs (such as IP address and browser type) for security and reliability.
How we use it
- To answer your call or message and respond to your request.
- To schedule, confirm, remind you about and follow up on a consultation or appointment you asked for.
- To provide our service to the businesses that use Arclane (see below).
- To keep our service safe, prevent spam and abuse, and fix problems.
- To meet legal obligations.
We do not sell your personal information, and we do not use it for advertising.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We text you only after you have given us your number and asked us to contact you, for example to confirm a consultation you booked or to follow up on your call. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, and HELP for help. See our SMS terms for details.
Who we share information with
We share information only with service providers that help us run Arclane, and only as needed for them to do that work. They include providers for phone calls and text messages, AI voice and language processing, appointment scheduling, email and website hosting. They may use the information only to provide services to us.
We may also disclose information if required by law, to protect someone's safety, or as part of a sale or reorganization of our business, in which case this policy continues to apply to it.
Businesses that use Arclane
When a home-service business uses Arclane, we answer calls and texts from that business's customers on the business's behalf. We handle that customer information for the business, under our agreement with it, and only to provide the service it asked for, such as booking a visit or alerting its on-call technician. If you are a customer of one of these businesses, its own privacy policy also applies, and you can contact the business directly about your information. Texts sent for a business identify that business and follow the same STOP and HELP rules described here.
How long we keep it
We keep information only as long as we need it for the purposes above, or as long as the law requires. Call recordings and transcripts are kept no longer than needed to provide and improve the service, and you can ask us to delete yours sooner.
Security
We use reasonable safeguards to protect information, including access limits and encrypted connections. No system is perfectly secure, but we work to protect what you share with us.
Your choices
- Reply STOP to any text to opt out of messages.
- Email us to see, correct or delete the information we hold about you. We will respond within a reasonable time.
Children
Our service is meant for businesses and adults. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will post the new version on this page with a new effective date.
Contact us
Arclane System, Texas, USA
Email: mohammed.arclanesystems@gmail.com
Phone: (507) 448-4912